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The uniform makes people crazy to give

Today I witnessed one of those scenes that make you think about what 'around us ....
I want to share it with you to hear what you think:
today while returning from school by train, a French rose, which in English please, we requested information, the journey has just started passing the Railway Police (police station) and the individual in question has done something, to be completely alter the agent .... He put his feet on the seat ..... One thing to jail! (I say sarcastically)
The scene has developed very rapidly, the agent has started with a couple of pats on the legs and ordered him to remove a haughty tone; whereupon, the French asked well in two different languages \u200b\u200b(French and English to be able to understand) what was the problem arose from an application very authoritarian tone of the official who did not allow him to understand what he had done so serious.
From there they started insulting the police which also did not understand anything of what he said other things, gave him the drunkard (which was not), the French shit (the Italians are no less) and finally told him to speak in Italian because we are in Italy, at which point, I thought, "no we here in Europe, and if you do not speak English and do not understand that you are shut up the ignorant."
What has continued elsewhere, because the two agents raised and brought to the area where you get off the train starting to "crush". I am literally shocked. I want to say, "You never step on an individual because he placed his feet on the seat?", "Which also does not understand much of what you say?" "I do not think outside treat us like this ..." . When
have "finished the job" are back in the carriage and the discussion ended with comments from the French (on which I and others agreed) and bully the satisfaction by the agent "director of the scene."
My questions are:
"It 's normal to experience similar situations?"
"It happened again he was Italian?"
"Why in the service of the railways there are people who behave worse than some prisons?"
Finally, I wonder, "What shape are we doing overseas, and why are people so ignorant as to barely understand Italian?"

to you the conclusions about what is really Italy ...

I regret not having been able to provide pictures and video of the situation.